At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we are driven by innovation and excellence. Emirates is starting operations at Helsinki and looking for our next Airport Services Officer (Duty Manager) - to support our Airport Services Manager in leading the team and operation at Helsinki Airport.

As our next Airport Services Officer you will need to support and coordinate frontline operations, ensuring safe, efficient and customer focussed service delivery. The role involves assisting with oversight of check-in, boarding, baggage, ramp, lounges, hotel, and terminal control activities whilst contributing to staff support, resource utilisation, service recovery and continuous improvement.

A day in the life of our Airport Services Officer, could involve:

• Coordinating frontline airport operations to support efficient, customer-focussed service delivery across key areas in the airport.
• Manage and support escalations related to policies and procedures
• Support Supervisors and frontline teams by providing guidance, motivation and role-modelling of service excellence. Promote engagement through feedback and continuous improvement, maintaining effectiuve communication and coordination with duty teams to ensure alignment of priorities.
• Collaborate with internal and external stakeholders to ensure smooth coordination during normal and disrupted operations.
• Monitor adherence to safety, security and regulatory standards across all operational activities and intervene to address any gaps in standards.

To be considered for this role you must have:

• The unrestricted right to live and work in the Finland
• Be fluent in Finnish & English (spoken and written)
• Able to hold a full airport pass
• At least three years experience of leading and managing teams in Airport Operations.
• Excellent interpersonal skills
• The ability to work shifts

You will have an edge if:

• You have a strong understanding of airport procedures and systems, including IATA standards
• You are analytical and enjoy solving problems with attention to detail
• Have experience of start up operations
• Can speak additional languages
• You upload a cover letter advising why this role excites you and why you are the best candidate to join the team!

Why Emirates?

At Emirates, we don’t just connect destinations—we create journeys defined by excellence, ambition, and opportunity. As part of our global team, you will represent a brand synonymous with world-class service while shaping our continued success in Finland.

Our rewards extend beyond the workplace, offering a lifestyle that reflects the spirit of travel some of which include:

• Unlimited standby travel across our global network, opening the door to extraordinary destinations and access to discounted confirmed tickets
• Preferential hotel rates worldwide, allowing you to experience the finest stays wherever you go
• Access to the Emirates Platinum Card, unlocking an exclusive range of lifestyle, retail, and travel privileges
• Interline travel benefits with partner airlines, expanding your access across the world

This is more than a role—it’s an opportunity to immerse yourself in a truly global lifestyle, where your career and your passion for travel move forward together.